The Return Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at [email protected]
RETURNS AND REFUNDS
www.perfumepoint.co.in has a “conditional return and refund policy” which entitles all users who have purchased a product on the Site to return the product at the time of delivery if they are not satisfied with the quality of the product. Any item found faulty on delivery should be reported to the Company within 2 days of delivery including any holidays.
This must be notified to Us via email and the Product must be shipped back to Us. This will be communicated during requests raised for return or refund. The Return of a defective product needs to be initiated within 12 hours from when it was delivered. This will include any holidays and weekends. Goods must not be damaged after the delivery. The Original bill of the Product must be returned along with the Product. We will take the returned product back with us and grant credit for the value of the returned product, which will be credited to your account. Such credit shall be available and may be used to pay any subsequent invoice. If the Customer demands a refund or in any case the Company is not able to replace the Products returned by the Customer, the Company shall refund the full amount refund paid by the Customer and shall be equivalent to the transaction price received by the Company in Indian Rupees. All refunds shall be made through payment facility using NEFT / RTGS or any other online banking/ electronic funds transfer system approved by Reserve Bank India (RBI).
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 2 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 7 days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] within 2 days of receiving your product to begin the process.
After you’ve submitted a return request to [email protected], we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.